March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Paula Blackstien-Hirsch MHSc, MSc, CHE

Quality thru Improvement

09:10 Complaints or Opportunities? Leveraging Patient Feedback to Co-Design Better Care

Learning Objectives:
  • Understand the key components and concepts used in Experience Based Co-Design – a unique method for capturing and understanding the patient experience, and partnering with patients to design better care delivery
  • Demonstrate how information gathered by Patient Relations can be leveraged to engage patients and capture their experience
  • Recognize the significant value that can be realized by using this method to approach quality improvement

Check out the incredible speaker line-up to see who will be joining Paula.

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