March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Paula Blackstien-Hirsch MHSc, MSc, CHE

Quality thru Improvement
Paula Blackstien-Hirsch, MHSc, MSc, CHE, delivers consulting, training and implementation support to help organizations achieve sustainable performance improvement.  Starting her career as a physical therapist, Paula has developed expertise in measurement, quality improvement, and performance management. She has a special interest in the role of boards and senior executives in leading quality and safety as a core business strategy and patient/family engagement in improvement.  She provides evaluation, training and coaching to Boards, Senior Leaders, and front line improvement teams.   

With over 30 years of experience in healthcare, Paula has led system level improvement initiatives provincially and nationally in the hospital and community-based sectors, in the capacities of Executive Director for the Centre for Healthcare Quality Improvement (CHQI), Senior Director with the Canadian Patient Safety Institute (CPSI), Director for the Hospital Report Research Collaborative, Senior Consultant with Agnew Peckham and Associates, and Manager of applied research projects at the Institute for Clinical Evaluative Sciences (ICES).  Paula is on the core faculty for the Masters Degree in Quality and Patient Safety at the University of Toronto, is faculty for the IDEAS program sponsored by the Ministry of Health and Long Term Care, and was faculty, Safety and Quality, with the NHS Institute for Innovation and Improvement until their closure in 2013. Paula is a member of the Sinai Health System Board where she also Co-Chairs the Board Quality and Safety Committee.

Paula has a Masters Degree in Health Policy, Management and Evaluation, a Masters Degree in Clinical Epidemiology, and an Undergraduate Degree in Physiotherapy.  She has also completed the Improvement Advisor Professional Development Program and the Executive Quality Academy, both delivered by the Institute for Healthcare Improvement, Experience-based Design and Releasing Time to Care from the NHS Institute for Innovation and Improvement, the Patient Safety Education Program and Effective Governance for Quality and Patient Safety from the Canadian Patient Safety Institute, as well as courses in Lean Methodology for Healthcare, Corporate Coaching and Group Facilitation.  

Paula has extensive experience consulting for the community sector, primary care, LHINS, hospitals and CCACs.  

09:10 Complaints or Opportunities? Leveraging Patient Feedback to Co-Design Better Care

Learning Objectives:
  • Understand the key components and concepts used in Experience Based Co-Design – a unique method for capturing and understanding the patient experience, and partnering with patients to design better care delivery
  • Demonstrate how information gathered by Patient Relations can be leveraged to engage patients and capture their experience
  • Recognize the significant value that can be realized by using this method to approach quality improvement

Check out the incredible speaker line-up to see who will be joining Paula.

Download The Latest Agenda