March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Michelle Joyner MBA

Director, Strategic Planning and Quality
St. Joseph's Healthcare Hamilton
Michelle Joyner is Director, Strategic Planning and Quality at St. Joseph's Healthcare Hamilton, where she is responsible for driving the implementation of the strategic plan across the organization as well as continuous quality improvement and patient safety. Ms. Joyner has expertise in developing and implementing evidence based organizational wide strategies including the Patient Flow strategy and more recently has worked closely with the board, executive, clinical programs, patients and their caregivers to shift the culture at St. Joseph's to one that is more patient and family centered.  Ms. Joyner recently completed the Canadian Foundation for Healthcare Improvement EXTRA/FORCES fellowship program where her intervention project focused on further enhancing the patient voice at the program level by utilizing an evidence based approach to recruit, orient and engage patients and families as partners in care on quality teams.


11:40 Building a Culture of Collaboration with Patients and Families

Learning Objectives:
  • Learn effective ways to begin the journey of enhancing your culture of collaboration
  • Learn about effective ways of engaging with Patients and Families
  • Learn about specific experiences at a large multi-site teaching hospital


Check out the incredible speaker line-up to see who will be joining Michelle.

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