March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Melissa Romanko

Patient Relations Representative
Health Sciences North (HSN)
As Patient Relations Representative at Health Sciences North (HSN), Melissa works in partnership with patients, families, and staff to help improve the patient experience.

She helps to ensure that feedback is shared, and facilitates the appropriate reviews/investigations on behalf of the patient and family.  Melissa assists staff and partners across the organization to better understand the role of patients and families in supporting HSN to become a more patient-centered organization by focusing on collecting and producing patient stories.

Melissa has over 7 years of experience in the helping profession, starting her career as a mental health and addictions counsellor, and then working with youth and families involved in the child welfare system.  She has brought those skills, along with a rich experience in client engagement and advocacy, to the healthcare arena. She has served at HSN as the Patient Relations Representative for the past 4.5 years

09:50 PANEL: 3 C’s of Healthcare – Caring, Collaboration, Communication

Learning Objectives:
  • Discover ways to increase effective physician and physician leader engagement in the patient relations process
  • How to mentor Emergency staff on how to take the time to listen and address patient and family concerns as they occur in a busy ER
  • How to start a Citizen’s Advisory Group

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda