Director of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)
11:00 Managing Challenging interactions with Patients, Families and Healthcare Providers. Responding with Confidence and Compassion.
- Gain insight into causes that manifest challenging interactions.
- Learn how to support patients, families and healthcare providers to accomplish win-win resolutions.
- Learn strategies to proactively manage challenging interactions.
- Learn strategies for supporting patients and families to address concerns with their healthcare providers.