Mary GavelDirector of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)
Mary Gavel is currently the Director of Patient Advocacy and Navigator at iCare Home Health. In this role, she provides consultation to support Patients and Families to navigate the healthcare system and explore options as well as supporting them in advocating to resolve patient experience concerns.
Ms. Gavel was appointed to the Health Professions Regulatory Advisory Council (HPRAC) in September 2015.
Ms. Gavel has been a faculty member at Osgoode Professional Development since 2008 for the Clinical Risk Certificate Program.
Ms. Gavel has had a lengthy career working in public hospitals, community health centres and mental health facilities in the areas of patient relations, risk management, patient safety and privacy. This has given her a broad understanding of the complexities that face patients, families and healthcare providers within Ontario’s healthcare system.
Ms. Gavel has extensive experience supporting patients, families and healthcare providers with respect to adverse events, apology and the disclosure process. Her practical experience in conflict analysis and risk management has given her a strong foundation for assessing the system and making changes to improve the patient experience while enhancing the knowledge base of healthcare providers.
Ms. Gavel holds a Certificate as a Patient Safety Ambassador from the Patient Safety Education Program (PSEP – Canada) in addition to a Certificate in Health Law from Osgoode Professional Development and Certificates in Risk Management and Patient Safety from the Ontario Hospital Association.
11:00 Managing Challenging interactions with Patients, Families and Healthcare Providers. Responding with Confidence and Compassion.
- Gain insight into causes that manifest challenging interactions.
- Learn how to support patients, families and healthcare providers to accomplish win-win resolutions.
- Learn strategies to proactively manage challenging interactions.
- Learn strategies for supporting patients and families to address concerns with their healthcare providers.