March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Mary Gavel


Director of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)


11:00 Managing Challenging interactions with Patients, Families and Healthcare Providers. Responding with Confidence and Compassion.

Learning Objectives:
  • Gain insight into causes that manifest challenging interactions.
  • Learn how to support patients, families and healthcare providers to accomplish win-win resolutions.
  • Learn strategies to proactively manage challenging interactions.
  • Learn strategies for supporting patients and families to address concerns with their healthcare providers.


Check out the incredible speaker line-up to see who will be joining Mary.

Download The Latest Agenda