March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Lauren Lee


Patient Advisor
London Health Sciences Centre


15:10 Fostering a culture of patient and family-centred compassionate care: The development of a hospital wide curriculum of patient experience

Learning Objectives:
  • Understand how our hospital facilitates components to establish an effective cadre of patient storytellers for quality, patient safety and patient experience in-hospital curriculum
  • Identify the elements of a two-part storytelling workshop for patient and family advisers who are interested in sharing their stories
  • Self-reflect on impact of patient video that is shared
  • Understand the findings of the impact of patient storytelling curriculum on the audience and patient storytellers
  • Discuss challenges and learning of presenting patients stories in hospital wide curriculum
  • Share overall impression of the success and impact on cultural transformation and more authentic patient and family-centered care


Check out the incredible speaker line-up to see who will be joining Lauren.

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