Jody-Lee Farrah M.S.W.,R.S.W.Manager, Analysis & Investigation
Office of the Alberta Health Advocates
Jody-Lee has a Bachelor degree in Social Work from the University of Windsor and a Master of Social Work degree with a specialization in Leadership from the University of Calgary. Throughout the past 15 years, she has practiced social work in Windsor, Ontario, Fort McMurray, Alberta, St. John’s, Newfoundland and Labrador and Edmonton, Alberta. Her experience has ranged from not-for-profit community organizations to hospital settings with a focus on seniors, home care, general medical practice, psychosocial oncology and nephrology. Jody-Lee has also served as the Associate Registrar for the Newfoundland and Labrador Association of Social Workers, working in the area of complaints resolution.
Jody-Lee currently works with the Office of the Alberta Health Advocates, leading the team of advocate representatives to implement the Alberta Health Charter and to assist patients and families resolve concerns arising from their health care experiences. She is trained in Mediation, Investigating and Managing Patient Safety Events and works with Patient and Family Centred Care and Trauma Informed Care on a daily basis.
- Review some emerging directions for change agents
- Identify some of the challenges and barriers for change agents
- Outline some implications for the way the participants’ of the workshop work