March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Courtney Roberts-Lawes


Marketing and Communications Coordinator
The Dream Team


15:50 PANEL DISCUSSION: Complaints Management for Marginalized Groups

Learning Objectives:
  • Discover ways to overcome bias and stigma
  • Learn about initiatives that break through the communication barriers
  • Identify core values that determine commitment to quality health care and services
  • How an organization works together with facility Licensing Officers in complaint resolution


Check out the incredible speaker line-up to see who will be joining Courtney.

Download The Latest Agenda