March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Meet the Speakers

Chairperson


Brenda E. Tan FSHCA
Brenda E. Tan FSHCA
Independent Specialist, Patient Relations
Ontario Patient Relations Associations (OPRA)

Speaker


Paula Blackstien-Hirsch MHSc, MSc, CHE
Paula Blackstien-Hirsch MHSc, MSc, CHE
Principal
Quality thru Improvement
Lisa Hawthornthwaite
Lisa Hawthornthwaite
Sr. Patient Experience Specialist
London Health Sciences Centre
Lauren Lee
Lauren Lee
Patient Advisor
London Health Sciences Centre
Winnie Doyle BSN, MSN
Winnie Doyle BSN, MSN
Vice President and Chief Nursing Executive
St Joseph’s Healthcare Hamilton
Brian Storm
Brian Storm
Former Executive Director
Canadian Institute for Conflict Resolution (CICR)
Carol Robertson Baker BA, MEd
Carol Robertson Baker BA, MEd
Mental Health Patient Advocate
Office of the Alberta Health Advocates: Mental Health
Pamela Marshall RN, LLB, LLM
Pamela Marshall RN, LLB, LLM
Executive Director of Patient Relations and Legal Affairs
The Scarborough Hospital
Alies Maybee
Alies Maybee
SPOR Team Lead and Patient Advisor
Patients Canada
Deborah Prowse Q.C.
Deborah Prowse Q.C.
Deborah E. Prowse, Q.C. Health Advocate, Interim Seniors’ Advocate
Alberta Health Advocates
Michael Levitt
Michael Levitt
Executive Director, Humber River Family Health Team
Board director, Mississauga-Halton CCAC
Kathy Hickman B.A.Sc, M.Ed, CDET
Kathy Hickman B.A.Sc, M.Ed, CDET
Education Manager, Alzheimer Society of Ontario
Knowledge Mobilization Lead, BrainXchange
Jody-Lee Farrah M.S.W.,R.S.W.
Jody-Lee Farrah M.S.W.,R.S.W.
Manager, Analysis & Investigation
Office of the Alberta Health Advocates
Courtney Roberts-Lawes
Courtney Roberts-Lawes
Marketing and Communications Coordinator
The Dream Team
Edward Park BSW, MHA
Edward Park BSW, MHA
Manager, Client Relations and Risk Management
Vancouver Coastal Health
Lisa Pretty
Lisa Pretty
Director of Communications
College of Physiotherapists of Ontario
Nicole A. Tenn-Lyn MD, MEd, FRCPC, DABEM, FACEP
Nicole A. Tenn-Lyn MD, MEd, FRCPC, DABEM, FACEP
Staff Emergency Room Physician
Trillium Health Partners, Mackenzie Health
Melissa Romanko
Melissa Romanko
Patient Relations Representative
Health Sciences North (HSN)
Tamara Dube-Clarke
Tamara Dube-Clarke
Safewards Project Lead
North Bay Regional Health Centre
Michelle Joyner MBA
Michelle Joyner MBA
Director, Strategic Planning and Quality
St. Joseph's Healthcare Hamilton
Mary Gavel
Mary Gavel
Director of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)
Janet Brewster
Territorial Manager - Patient Relations
Government of Nunavut
Glenda Coleman-Miller
Patient Concerns Officer and Executive Director – Patient Relations
Alberta Health Services

Keynote Speakers


Joshua Tepper MD, MPH, MBA
Joshua Tepper MD, MPH, MBA
President and Chief Executive Officer
Health Quality Ontario (HQO)
Sholom Glouberman PhD
Sholom Glouberman PhD
Philosopher in Residence, Baycrest Centre for Geriatric Care
Founder, Patients Canada