March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Meet the Speakers

Chairperson


Brenda E. Tan
Brenda E. Tan
Independent Specialist, Patient Relations
Ontario Patient Relations Associations (OPRA)

Speaker


Paula Blackstien-Hirsch
Paula Blackstien-Hirsch
Principal
Quality thru Improvement
Lisa Hawthornthwaite
Lisa Hawthornthwaite
Sr. Patient Experience Specialist
London Health Sciences Centre
Lauren Lee
Lauren Lee
Patient Advisor
London Health Sciences Centre
Winnie Doyle
Winnie Doyle
Vice President and Chief Nursing Executive
St Joseph’s Healthcare Hamilton
Brian Storm
Brian Storm
Former Executive Director
Canadian Institute for Conflict Resolution (CICR)
Carol Robertson Baker
Carol Robertson Baker
Mental Health Patient Advocate
Office of the Alberta Health Advocates: Mental Health
Pamela Marshall
Pamela Marshall
Executive Director of Patient Relations and Legal Affairs
The Scarborough Hospital
Alies Maybee
Alies Maybee
SPOR Team Lead and Patient Advisor
Patients Canada
Deborah Prowse
Deborah Prowse
Deborah E. Prowse, Q.C. Health Advocate, Interim Seniors’ Advocate
Alberta Health Advocates
Michael Levitt
Michael Levitt
Executive Director, Humber River Family Health Team
Board director, Mississauga-Halton CCAC
Kathy Hickman
Kathy Hickman
Education Manager, Alzheimer Society of Ontario
Knowledge Mobilization Lead, BrainXchange
Jody-Lee Farrah
Jody-Lee Farrah
Manager, Analysis & Investigation
Office of the Alberta Health Advocates
Courtney Roberts-Lawes
Courtney Roberts-Lawes
Marketing and Communications Coordinator
The Dream Team
Edward Park
Edward Park
Manager, Client Relations and Risk Management
Vancouver Coastal Health
Lisa Pretty
Lisa Pretty
Director of Communications
College of Physiotherapists of Ontario
Nicole A. Tenn-Lyn
Nicole A. Tenn-Lyn
Staff Emergency Room Physician
Trillium Health Partners, Mackenzie Health
Melissa Romanko
Melissa Romanko
Patient Relations Representative
Health Sciences North (HSN)
Tamara Dube-Clarke
Tamara Dube-Clarke
Safewards Project Lead
North Bay Regional Health Centre
Michelle Joyner
Michelle Joyner
Director, Strategic Planning and Quality
St. Joseph's Healthcare Hamilton
Mary Gavel
Mary Gavel
Director of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)
Janet Brewster
Janet Brewster
Territorial Manager - Patient Relations
Government of Nunavut
Glenda Coleman-Miller
Glenda Coleman-Miller
Patient Concerns Officer and Executive Director – Patient Relations
Alberta Health Services

Keynote Speakers


Joshua Tepper
Joshua Tepper
President and Chief Executive Officer
Health Quality Ontario (HQO)
Sholom Glouberman
Sholom Glouberman
Philosopher in Residence, Baycrest Centre for Geriatric Care
Founder, Patients Canada