March 30 - April 01, 2016
Thompson Toronto, Toronto, ON

Media Center

Featured Download

Emotion & Silence, and Other Skills for Excellence in Patient Disclosure Practices

We interviewed summit speaker Deborah Prowse, Q.C. Health Advocate, Interim Seniors’ Advocate, Alberta Health Advocates, about understanding patients’ and providers’ perspectives when things go wrong, developing mediation micro skills, the financial causes & effects of disclosure, and more!

2016 Press Release - Canadian Patient Relations Conference

Click to view the 2016 Press Release for Canadian Patient Relations, featuring top speakers and sessions!

How to Leverage Leaders and Peers to Benefit Patients in Ontario

Speaker Michael Levitt, Executive Director at the Humber River Family Health Team, and Board Director at Mississauga-Halton CCAC, discusses retaining patient-centricity at all times, engaging leadership and clinical teams in resolution & recovery, managing complaints for marginalized patient/client/ ...

2016 Calendar of Events - GHP Network

View the GHP Network 2016 Calendar of Events. Provided a wide range of conference topics that are relevant for the current and future challenges of the healthcare industry. For more information on a conference contact

Anticipated Attendee Snapshot

CMOs, Patient Experience Analysts, and other industry specialists are already signing up to attend the summit. Check out this document to get an inkling of who you might run into on the show floor. To receive the attendee snapshot via email, contact

Registration Form

To register for the Canadian Patient Relations Conference please complete the form! If you would like to receive the form via email contact

Convince Your Boss Letter

Present your boss with this customisable letter detailing the reasons why you should attend the upcoming Canadian Patient Relations Conference this March in Toronto and you'll be sure to receive permission to join us. To request the Convince Your Boss Letter via email contact

Additional Content Download

PhotoVoice - The Journey

The Journey captures non-linear mental health recovery as an organic process that is based on growth, occasional setbacks, and learning from experience. This documentary highlights the important role of loved ones in the recovery of those diagnosed with seniors mental illness. To request information for the Canadian Patient Relations Conference,...

Hospital Patient Relations Regulations in Force September 1, 2015

Check out the latest article by Miller Thomspson on Patient Relations Regulations. To download the full article, complete the form. To request it via email, contact

Patients First: Action Plan for Health Care

Enormous strides have been made in improving healthcare in Ontario as per the 2012 Action Plan for Health Care, but there is still much that remains to be done. Take a look at the 2015 Action Plan, which includes an in-depth look at the objectives, and strategies for attaining them....

Driving Efficiency Through Technology: Improving Patient Experience & Outcomes

The only way to make patient centricity a reality is to establish a partnership amongst practitioners, patients and their families that meets tailored needs. We spoke with Jason Whakaari Executive Director, ICT, Capital & Contracts at Western Health to uncover a few ways technology is helping improve the overall patient...

PhotoVoice - A Picture of Me

The 7th semi-annual photoVOICE exhibit focuses on the North Bay Regional Health Centre's mental health recovery principle of person centred care. The individualized approach to care is based on the person's unique strengths and resiliencies as well as his or her needs, preferences, experiences and cultural background. To request information...

Ontarians’ Views of Health Care Coordination and Communication

"Good communication – not only between patients and their health care providers..." Download to view the complete article! To request it via email contact

PhotoVoice - Zooming in on Respect

Photovoice is a grassroots approach to social change that addresses issues by putting cameras in the hands of those directly affected by them. To request information for the Canadian Patient Relations Conference, contact or 1-800-882-8684.